Helpdesk/Desktop Support Engineer Remote

Company: Sentry Insurance
Location: Stevens Point
Posted on: February 12, 2025

Job Description:

At Sentry, we're more than just insurance-and we can offer you more than just a job. We want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally.
Our Desktop Support Technicians build, deploy, and provide technical support for workstation hardware and software for Sentry associates.

Innovate: Through our agile development process, you'll have the opportunity to apply your creativity and innovation to drive new solutions.
Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities.
Contribute: As a Desktop Support Technician, you will:
Install or remove software programs on computers.
Update and maintain computer inventory records.
Setup new desktop computing equipment and remove unused equipment.
Troubleshoot simple and complex software and hardware problems.
Build new computers by following checklists and using role-based software deployment tools. Audit new computer builds to ensure accuracy.
Update online ticket assignments with progress followed by closing open ticket assignments in a timely manner when requested work is completed.

Associates Degree or equivalent work experience.
Minimum 2 years' related work experience.
You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more!

We're in the business of helping others, and that includes the communities where we live and work. Our Stevens Point campus offers a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course.

Please complete your online application and upload your resume on our Careers site. If this is your first time applying with Sentry, please create an account.
If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist Sr.

For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas.

Talent Acquisition Specialist
It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Keywords: Sentry Insurance, Appleton , Helpdesk/Desktop Support Engineer Remote, Engineering , Stevens Point, Wisconsin