Customer Service Representative

Company: Wausau Supply
Location: Schofield
Posted on: April 3, 2025

Job Description:

Who We Are:

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top-quality building materials to authorized retailers across the United States. As a proud 100% employee-owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success. We distribute building materials from the industry's leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast. In addition to our distribution capabilities, Wausau Supply Company is known for its high-quality manufactured brands, including Diamond Kote Siding System, Waudena, ChamClad and Taylor Entrance Systems. These brands reflect our commitment to innovation, safety, service and integrity. Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

At Wausau Supply Company, we are driven by a passion for excellence and a dedication to service, ensuring that we remain a trusted partner in the building materials industry for generations to come.

What You Will Be Doing:

About the Job:

Hey there! We are looking for a friendly Customer Service Representative (CSR) to join our team at Wausau Supply Co. (WSC). If you love helping people and providing world class customer experiences, this is the job for you! You will be part of the go-to team for our customers, making sure every interaction is top-notch.

What You'll Do:

* Interact with many customers, answering calls, emails, and web chats
* Understand what customers need and offer helpful solutions from our portfolio of building materials products, for home exterior projects.
* Enter customer orders and offer consultation on complementary products.
* Explain products in a way that is easy to understand.
* Work with other departments to give customers a smooth experience.
* Use all the tools at your disposal to solve problems and learn new things.
* Negotiate prices and delivery options to keep customers happy and loyal.
* Follow our procedures to keep things running smoothly.
* Hit performance targets for quality and quantity.
* When things are slow (winter months), gain additional skills by assisting with projects in Customer Service and other areas like eCommerce, HR, IT, Marketing, Production, etc.

What We're Looking For:

* A positive and friendly attitude.
* Empathy, patience, and care in every interaction.
* Ability to work and make decisions independently and take initiative.
* Openness to feedback and innovative ideas.
* Curiosity about our customers' businesses and asking the right questions.

Skills:

* Excellent communication skills, both verbal and written.
* Proficiency in typing and data entry
* Attention to detail and accuracy
* Excellent organizational and time management skills
* Advanced mathematical competency

Education / Experience:

* High School Diploma or equivalent
* 2 years' experience in a call center or other customer facing role

Work Environment:

* Our call center is open Mon-Fri 6am -7pm, and our busiest times of day are 7am-5pm
* You'll be working full-time (40 hours/week) with an assigned shift based on business needs. Most shifts range between 7am and 5pm
* Ability to work in the office at a desk, taking incoming phone calls and emails
* Ability to situationally work extended workdays during peak customer volume periods
* Willingness to help in other departments during slow times

Reporting To:

* Customer Service Supervisor or Manager

Conclusion: As a CSR at WSC, you will be a key part of our team, making sure every customer has a delightful experience. Ready to join us? Apply now!

Why Choose Wausau Supply?

* Sign On Bonus
* New employee owners will receive a $1,000 sign on bonus after completing 1 year of employment.
* The first half of the bonus ($500) will be received after completion of 4 months (120 days) of employment. The other half ($500) will be received after completion of 1 year (365 days) of employment.




* ESOP Benefits
* An ESOP is an Employee Stock Ownership Plan. Wausau Supply is 100% Employee Owned, meaning company success results in direct benefit to you!
* Contribution
* Wausau Supply employees gain contributions from the company without having to contribute themselves.


* - Engagement
* Employees feel engaged and motivated when they have a personal investment in Wausau Supply's success. This engagement includes:
* Company Contests and Activities
* Employee Spotlights
* Career Advancement Announcements




* Culture
* Being in an environment where employees support one another through teamwork and collaboration helps employees feel a sense of belonging while contributing to the company's success.


* Long-Term Success
* Employees who are co-owners are more likely to stay with the company for the long term, as their interests are tied to the company's performance and value growth.





Core Values/Opportunities

Core Values

Our Core Values guide everything we do as a company. These values are the fundamental beliefs and guiding principles of our culture and decision-making.

* Safety - We believe all injuries are preventable. Working together will ensure Wausau Supply is a safe environment for all employees.
* Service - Meet every customer's expectation with high quality and high-level service.
* Innovation - All employees are encouraged to create ethical, forward-thinking solutions to problems that may arise.
* Integrity - Committed to open and honest communications while expecting the highest of standards in ethical conduct.

Opportunities

* Career Advancement
* Ability to move vertically and laterally within the organization to find career pathways that fit the needs of everyone. This includes:
* Promotions
* Cross-Team Collaboration
* Job Shadowing
* And Many More!




* Employee Voice
* Employees are encouraged to express their thoughts, opinions and concerns within the organization.
* This leads to valuable perspectives that may influence a decision-making process.




* Investment To Success
* Blended learning engages all types of learning styles to ensure employees are supported throughout their path to success.
* Interactive Discussions - (Live)
* Basic Concept Learning - (Self-Paced)
* Hands-On Training - (In-Person)





Recruit Bonus

* Be sure to mention the Wausau Supply employee who told you about this opportunity - they will receive a referral bonus for recruiting YOU to our team!

Keywords: Wausau Supply, Appleton , Customer Service Representative, Hospitality & Tourism , Schofield, Wisconsin