Business Support Specialist
Company: Schneider
Location: Green Bay
Posted on: October 17, 2024
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Job Description:
Location: Green Bay, WI Shift: 1st Shift Work model: Hybrid
Schedule: FULLTIME; Monday - Friday, 7:00 a.m. - 3:30 p.m. Job
overview: Schneider is seeking a Business Support Specialist in
Green Bay to provide quality assurance and process improvement for
accessorial charges through auditing. The Senior Business Support
Specialist will be responsible for investigating collection
disputes, identifying opportunities to capture additional revenue
and improving accessorial processes. Responsibilities: Act as the
primary contact for escalated accessional questions and issues.
Build relationships with internal and external customers through
open communication, follow-ups and timely problem resolution.
Identify potential process concerns and work through them with
accessorial stakeholders. Identify opportunities to capture
additional accessorial revenue. Analyze key factor reporting of
detention measurements. Skills and qualifications: High school
diploma or GED. Two years of customer service experience preferred.
Desire to become an expert in accessorial systems and processes.
Able to manage multiple tasks and projects at a time. Pay and
benefits: Associate will be provided partial scheduled remote
options after one year in role dependent upon associate meeting the
performance expectations of the role. Company-paid life insurance.
401(k) savings plan with company match. Paid time off and paid
holidays. Results-based incentive pay program where you can earn
above and beyond your base pay. Tuition reimbursement. See full
list of operations benefits . PI251550747 Date posted:
10/16/2024
Keywords: Schneider, Appleton , Business Support Specialist, Professions , Green Bay, Wisconsin
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