Customer Service Representative

Company: Enerpac Tool Group Corp.
Location: Antigo
Posted on: April 3, 2025

Job Description:

Overview ENERPAC - Who we are? Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol "EPAC". Our vision is to be our customer's preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/. Summary - basic function of the role This job description defines the responsibilities and contributions of a Customer Service Representative for inter-company orders placed into our Antigo, WI facility. Reporting to the Value Stream Manager, this position contributes to the business by providing exceptional customer service, support and order follow up. Shift: Monday - Friday; 7 - 3 pm or 8 - 4:00 pm; flexible Job Duties and Responsibilities Receives orders (via telephone, fax, and e-mail), requests for quotations (RFQ's), order changes, forecast schedules and cancellations directly from customers. Processes return authorization requests. Provides an accurate, timely, and professional response to customer questions and concerns. Follows up on inquiries by researching computer system for delivery information. Works closely with Production Planning, Purchasing and Manufacturing regarding deliveries of scheduled shipments. Uses computer system to retrieve customer information, part number inventory and status of purchase orders. Ensures that correct information is entered into the system. Maintains files of active orders pertinent customer correspondence contacts, and special arrangements. Works with the Accounting department to help resolve customer credit issues. Drives on-time-delivery through daily shipment management. Facilitates discussion among Planning/ Scheduling and Customer on mutually agreeable delivery due dates Remains current in company products, promotions, and pricing. Provides product literature upon request Performs other related projects as assigned Effectively demonstrates excellent analytical, problem solving and decision making skills Skills and Competencies Demonstrated success working in a fast-paced, dynamic work environment. Demonstrated passion for customer service and desire to help others required. Excellent time management, organization, and follow up skills required. Demonstrated ability to apply effective intermediate computer skills, including Microsoft Office applications: Word and Excel. Intermediate skills in Microsoft Office applications including Word and Excel are required. Call Center or Inside Sales experience preferred. Ability to form and strengthen relationships with assigned customer accounts and outside sales reps. Knowledge of or exposure to Oracle is preferred. Knowledge of industrial products and / or export processes is preferred. Strong oral and written communication skills required, especially as they pertain to communicating with Customers, sales representatives, operations, marketing, and cross -functional teams. Pleasant phone skills and service-minded attitude required. Demonstrated ability to engage in results orientated activity. Must be self-motivated, have good analytical skills, work well individually or as a team member. Education and Experience HS Diploma or GED preferred. Knowledge or exposure to Oracle is preferred. Experience or high exposure to industrial products is preferred Physical Demands Employees will have to be able to walk/climb to a variety of primary work locations. Employees will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time. The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Work Environment Employee will work in a temperature-controlled office setting. Employee is exposed to little noise in the office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Direct Reports N/A Key External Contacts/Clients Diversity Statement We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we're required to, but because it's the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information. If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Keywords: Enerpac Tool Group Corp., Appleton , Customer Service Representative, Sales , Antigo, Wisconsin